Hanukkah Era

Returns

We accept returns within 30 days of the delivery date.To be eligible for a return, the item must be:

• Unused

• Unwashed

• Undamaged

• With all original tags attached

• In its original packaging

• In the same condition in which you received it

Used, damaged, altered items or items without original packaging may be rejected.

To start a return, contact us at emcompleto777@gmail.com with your order number and photos of the product.

Exchanges

We offer exchanges for:

• Sizes

• Colors

• Defective items

Exchanges follow the same requirements as returns.If the item you want is not available, you can choose:

• A different product of the same value, or

• Store credit for the full amount

Damaged or Defective Items

If you received a damaged, defective, or incorrect item, please notify us within 7 days of delivery.Send us photos of the issue along with your order number, and we will replace the item at no additional cost.

Refunds

Once we receive and inspect your returned item, we will email you to let you know whether your return has been approved or rejected.

If approved:

• We will issue a refund to your original method of payment.

• Processing may take between 3–7 business days, depending on your bank.

Shipping costs are non-refundable unless the error was on our part.

Non-Refundable Items

For hygiene and customization reasons, the following items are not eligible for returns or refunds:

• Gift cards

• Digital products

• Customized items

• Sale or clearance items (optional, depending on your store)

Return Shipping Costs

The customer is responsible for the cost of return shipping unless:

• The item arrived damaged

• You received the wrong product

• The item is defective

We recommend using a shipping service with tracking.

How to Start a Return

Email us at emcompleto777@gmail.com with:

• Full name

• Order number

• Reason for the return

• Photos (if applicable)

We will respond with instructions within 24–48 hours.